In line with Rethink’s sustainable ethos, a full printer and photocopier repair service is available. Wherever possible we will repair a printer rather than simply advising customers to buy a new one.
We are unique in this regard as many suppliers regard printers and photocopiers as disposable items these days. We passionately believe this as both wasteful and expensive! 90% of printers through our workshops can be repaired at either little or no expense.
Our printer repair offering is simple:
- Bring your printer to our Tech Centre in Hereford*
- We will diagnose the fault free of charge
- If we can repair your printer within 20 minutes there will be no charge unless replacement cartridges are required, in which case you will be charged only for the cartridges used
- If we cannot repair it within 20 minutes we will let you know what the problem is and any associated charges, or whether the printer is beyond repair
- If there is any charge to incur you can decide whether you would like us to go ahead with the repair or not
- If the printer is beyond repair we will, with your permission, recycle it for you and will also advise on any replacement printer requirements
* Business Account customers can call us to arrange collection
Thank you for the on-going service and support we receive from your company. In particular Marius has been very helpful recently in suggesting a course of action to resolve our IT issues, which in turn resolved an issue with the printer.