A chance comment leads to reduced hassle
Brookfield Vets in Hereford had been buying cartridges from Rethink Printing for many years. The team was in the middle of a major refurbishment programme when a chance comment to Rethink director Hugh Pattison-Appleton introduced them to Rethink’s proactive service and maintenance offering.
Printer engineer Marius Petcu worked closely with the Brookfield team to maintain essential printing during each phase of the extremely disruptive refurbishment. Once all the works had been completed, all the existing printers were reviewed, serviced and relocated to more appropriate areas and a cost effective phased replacement programme was put in place.
Now, some seven years later, the team at Brookfield Vets continues to welcome Marius or one of the delivery team every month in the knowledge that they will not run short of cartridges and that if there are any issues, they will be dealt with on the same day.
Brookfield Partner Victoria Darke says: “It has been a wonderful partnership, removing any hassle and concerns on our part, with us knowing we are supporting a great local business.”